Last Updated: June 3, 2026

This is a summary of our Refund & Return Policy provided at checkout for quick reference. For complete terms and conditions, please see our full Refund & Return Policy, which is the authoritative and binding policy governing all refunds and returns. In the event of any difference between this summary and the full policy, the full policy applies.

At Elora Goods, we stand behind our products and the experience we provide. We want you to feel confident in your purchase, which is why we offer a 90-Day Satisfaction Guarantee on your first order, giving you time to receive your product and try it as directed before deciding if it's right for you.

90-Day Satisfaction Guarantee

You're welcome to request a return within 90 days after receiving your first qualifying order. To qualify for the guarantee:

• The request is submitted within 90 days of your delivery date
• It's your first qualifying order with us
• The product must have been used as directed
• Any additional bottles from a multi-bottle order are returned unopened
• Any free gift included is also returned to receive the eligible refund amount

The 90-Day Satisfaction Guarantee is for your first order only. It doesn't apply to subscription renewals, repeat orders, or additional orders placed after your first.

How to Start a Return

To start a return, please contact us first through our Contact Us page. Once your return is approved, we'll send you simple instructions on how and where to send your package.

Items sent back without first being approved through our return process can't be accepted, so please reach out before shipping anything.

For return questions, you may also contact us at support@eloragoods.com

Refund Processing Fee

A small $7 processing fee is applied to approved refunds to help cover return handling, processing, and operational costs associated with returns and refunds. The fee is deducted from the final refund amount issued to your original payment method.

We waive this fee whenever the refund is due to something on our end, such as a wrong, damaged, or incorrect item. In those cases, we take care of it.

Fee Waiver Exceptions

We may waive the refund processing fee, at our discretion, when our support team reviews and confirms that a refund is due to a verified error on our part, such as:

• The wrong item was shipped
• A duplicate charge or duplicate order was created on our end
• An order handling error made on our part
• An item confirmed by our team as damaged or defective during review
• Other issues our support team reviews and determines, at our reasonable discretion, were caused on our end

Whether a fee waiver applies is determined by our support team following review of the request. Granting a waiver in one instance does not obligate us to do so in any other. In all other cases, including returns based on a change of mind or a satisfaction guarantee request, the refund processing fee applies and is deducted from the approved refund amount.

Non-Refundable Charges

The following are not refunded under any circumstances, including approved returns and satisfaction guarantee refunds:

• Shipping charges of any kind, including standard, expedited, priority, and any upgraded shipping method selected at checkout
• Delivery Protection, shipping protection, Safe Arrival Guarantee, and any similar optional add-on service purchased at checkout
• Post-purchase upsell items and any other optional add-ons or fees elected at or after checkout, except where explicitly stated as eligible in the offer terms at the time of purchase

When a refund is approved, only the product purchase price of eligible returned items is refunded, minus the $7 processing fee where it applies. Delivery Protection covers shipping issues (loss, theft, damage, or delay in transit), not product satisfaction. If your order arrives successfully but you're not satisfied with the product, that's handled under our 90-Day Satisfaction Guarantee, and the cost of Delivery Protection is not refunded as part of that process.

Shipping Address

We ship to the exact address you enter at checkout. If you use a saved payment method (Apple Pay, Google Pay, Shop Pay, etc.), please verify the shipping address it applies before completing your order. Once an order is processed, the address cannot be changed. Orders shipped to an incorrect address entered by the customer are not eligible for a refund, replacement, or reshipment — even if Delivery Protection was purchased. Delivery Protection covers loss, theft, damage, or delay in transit by the carrier, not address errors entered at checkout.

Damaged or Incorrect Items

Please take a quick look at your order when it arrives. If anything is damaged, defective, or incorrect, just contact us right away and we'll make it right. The processing fee is always waived for issues caused on our end.

Subscriptions

Subscriptions give you a discounted price on your favorite products, delivered automatically so you never run out. You can manage or adjust your subscription anytime by contacting us through our Contact Us page or by emailing support@eloragoods.com, subject to our Subscription & Cancellation Policy. Renewal orders aren't covered by the 90-Day Satisfaction Guarantee. Full details are in our Subscription & Cancellation Policy.

Refunds

Once we receive and review your return, we'll let you know if your refund is approved. Approved refunds go back to your original payment method, less the $7 processing fee where it applies, and are typically processed within 10 business days.

We're always happy to help. For complete details on returns, refunds, and eligibility, see our full Refund & Return Policy.