Refund and Return Policy
Last Updated: June 3, 2026
This website, eloragoods.com (the "Site" or "Elora Goods"), is operated by Creator Coalition LLC. This Refund & Return Policy is incorporated into and forms part of our Terms of Service.
We stand behind our products and want you to feel good about your purchase. The terms below explain exactly how our guarantee, returns, and refunds work, and what is and is not eligible.
OUR 90-DAY SATISFACTION GUARANTEE
We offer a 90-Day Satisfaction Guarantee on your first order. If you are not satisfied with your first order, you may request a refund within 90 days of the delivery date, subject to the conditions below.
This is a satisfaction guarantee — not a promise of any specific result. Our products are dietary supplements. These statements have not been evaluated by the Food and Drug Administration, and our products are not intended to diagnose, treat, cure, or prevent any disease. We have never represented or guaranteed that you will achieve any particular outcome — including any specific amount of weight loss, change in hormone levels, or other health result — and this guarantee does not promise any such outcome. The guarantee simply means that if you give the product an honest try and are not satisfied, you can request a refund under these terms.
To be eligible for a satisfaction refund, all of the following must be met:
- The request relates to your first order (see "Subscriptions" below).
- You have used the product as directed for at least 60 consecutive days, since results from any supplement take time and consistency.
- You request the refund within 90 days of delivery.
- You contact us first through our Contact Us page and follow the return steps we provide.
- You return the product to us (see "How to Start a Return").
SUBSCRIPTIONS
The 90-Day Satisfaction Guarantee applies to your first order only.
If you enroll in a subscription, you authorize recurring charges as described in our Terms of Service. Subscription renewal orders are final and non-refundable. Because we begin sourcing, processing, and fulfilling each order immediately once a renewal charge is placed, we are unable to refund a subscription charge once it has been billed. To avoid being charged and shipped for a given cycle, you must cancel before your next scheduled charge date — you can cancel anytime through your account, the link in your order emails, or our Contact Us page, and cancellation is always free and easy.
The only exception is a damaged, defective, or incorrect item, which is covered on every order, including subscription renewals (see "Damaged, Defective, or Incorrect Items").
MULTI-BOTTLE AND BULK ORDERS
If your first order included more than one bottle (for example, a "Buy 2, Get 1 Free" 90-day supply), you may open and try one bottle. To be eligible for a refund, the additional bottles must be returned unopened and unused. Any free gift included with your purchase must also be returned to receive a full refund. We reserve the right to reduce a refund to reflect any additional bottles that are returned opened or are missing.
HOW TO START A RETURN
Once an order has entered processing or has shipped, it cannot be canceled or stopped in transit. If you no longer want it, please receive it and follow the steps below to return it.
- Contact us first through our Contact Us page. We will respond within 3–5 business days. If you do not hear back, you may follow up at our support email, but please reach out through the Contact page first so we can help you quickly.
- Do not ship anything back before we authorize it. Items sent back without first requesting a return will not be accepted.
- If your return is approved, we will send you instructions on how and where to send your package. Depending on the order, this may be a return shipping label or a link to purchase one.
- You are responsible for all return shipping costs, in every case — including returns of damaged, defective, or incorrect items. We do not provide prepaid return shipping or reimburse return postage.
- We must receive and inspect the returned product before any refund is issued. No refund will be issued until the returned item is back in our possession and has been inspected.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us through our Contact Us page immediately, and include:
- A photo of the package/packaging as it arrived, and
- A photo of the product itself showing the damage or issue.
This applies to all orders, including subscription renewals. We may ask for the photo evidence above and, at our discretion, will make it right by replacing the item or issuing a refund. If we ask you to return the item, you are responsible for the return shipping cost — we do not cover or reimburse return shipping.
EXCEPTIONS / NON-RETURNABLE ITEMS
The following are not eligible for return or refund:
- Subscription renewal orders (except for damaged, defective, or incorrect items, as above).
- Sale items and gift cards.
- Opened additional bottles from a multi-bottle order (only one bottle may be opened/tried; the rest must be unopened).
- Orders outside the 90-day first-order window.
We do not offer direct exchanges. If you'd like a different product, please request a return for your current order and place a new order separately.
REFUND PROCESSING AND TIMING
Once we have received and inspected your return, we will notify you whether your refund is approved. If approved, we will issue a refund of the purchase price of the eligible product(s) to your original payment method within 10 business days.
Please remember that after we issue the refund, it can take additional time for your bank or card provider to process and post the funds to your account. If more than 15 business days have passed since we approved your refund and you have not received it, please contact us through our Contact Us page.
Original shipping charges (if any) are non-refundable, except where the item was damaged, defective, or incorrect.
PLEASE CONTACT US BEFORE DISPUTING A CHARGE
If anything is wrong with your order, please reach out to us first through our Contact Us page before filing a dispute or chargeback with your bank or card issuer. We genuinely want to help and will work with you to make it right. Most issues are simple misunderstandings that we can resolve quickly and directly — and contacting us first is almost always faster than a bank dispute.
CHANGES TO THIS POLICY
This policy is subject to change. Any updates will be posted on this page with a revised "Last Updated" date.
CONTACT US
Questions about this Refund & Return Policy can be submitted through our Contact Us page.
Elora Goods is a brand operated by Creator Coalition LLC.