Refund and Return Policy
Last Updated: June 3, 2026
This website, eloragoods.com (the "Site" or "Elora Goods"), is operated by Creator Coalition LLC. This Refund & Return Policy is incorporated into and forms part of our Terms of Service.
We stand behind our products and want you to feel confident about your purchase. The terms below explain exactly how our guarantee, returns, and refunds work, and what is and is not eligible.
Orders Are Processed Immediately and Cannot Be Cancelled
When you place an order, our team immediately begins processing and preparing your order for shipment. Because fulfillment begins as soon as an order is placed, we are unable to cancel, modify, or intercept an order once it has been placed — even if only minutes have passed. This applies to all orders, including first-time orders and subscription renewals. Portions of our fulfillment process may be handled by third-party fulfillment partners, and we are not liable for delays, errors, or issues caused by third parties involved in fulfillment or shipping.
If you no longer want an order after placing it, you must wait to receive it and then follow the return process described below, subject to all applicable conditions and eligibility requirements.
Our 90-Day Satisfaction Guarantee
We offer a 90-Day Satisfaction Guarantee on your first order only. If you are not satisfied with your first order, you may request a refund within 90 days of the date you received the product, subject to all of the conditions below. Every condition must be met — failure to meet any one of them makes the order ineligible for a guarantee refund.
This is a satisfaction guarantee — not a promise of any specific result. Our products are dietary supplements. These statements have not been evaluated by the Food and Drug Administration, and our products are not intended to diagnose, treat, cure, or prevent any disease. We have never represented or guaranteed that you will achieve any particular outcome — including any specific amount of weight loss, change in hormone levels, or other health result — and this guarantee does not promise any such outcome. The guarantee means that if you give the product a genuine try as described below and are not satisfied, you can request a refund under these terms.
Conditions for a Guarantee Refund
All of the following must be met to be eligible:
1. First order only. The guarantee applies exclusively to your first order. Subscription renewal orders, repeat purchases, and any order beyond your initial purchase are not eligible (see "Subscriptions" below).
2. You must have received the product. The 90-day guarantee period begins on the date of delivery, not the date of purchase. You cannot request a guarantee refund on an order you have not yet received.
3. 60 days of daily use required. You must have used the product daily as directed on the product label for at least 60 days after receiving it. Dietary supplements require sustained, daily use to fairly evaluate. We require a minimum of 60 consecutive days of daily use as directed on the product label before you are eligible to request a satisfaction refund. A refund request submitted fewer than 60 days after your delivery date does not meet this requirement and will not be approved under the guarantee.
4. Within 90 days of delivery. You must request the refund within 90 days of your delivery date. Requests received after 90 days from delivery are not eligible, regardless of circumstances.
5. You must contact us first. All refund requests must be submitted through our Contact Us page. Do not ship anything back until we have authorized your return (see "How to Start a Return" below).
6. You must return the product to us. The refund is not complete until we have received the returned product and inspected it. You are responsible for all return shipping costs.
7. No cancellation requests before receiving the product. The 90-Day Satisfaction Guarantee is offered to customers who receive the product with the intent to try it. If you request to cancel, return, or obtain a refund on your order before you have received the product, this demonstrates that you did not intend to try the product as required, and you are no longer eligible for the satisfaction guarantee on that order. Your legal rights regarding defective, damaged, or incorrect items are not affected by this condition — those are handled separately (see "Damaged, Defective, or Incorrect Items" below).
8. Good faith. Approval or denial of any guarantee refund is at our reasonable discretion based on the totality of the circumstances, including the timing and content of all communications you have sent us. We reserve the right to deny a guarantee refund where the overall pattern of your interactions — such as the timing of your requests relative to your delivery and the required usage period — indicates that the conditions above were not met in good faith.
Subscriptions
The 90-Day Satisfaction Guarantee applies to your first order only.
If you enroll in a subscription, you authorize recurring charges as described in our Subscription & Cancellation Policy and Terms of Service. Subscription renewal orders are not eligible for a satisfaction guarantee refund and are non-refundable. By continuing a subscription beyond your first order, you have demonstrated satisfaction with the product. Because our team begins processing and fulfilling each renewal order immediately once the charge is placed, we are unable to refund a subscription charge once it has been billed.
To cancel future subscription charges, you must cancel before your next scheduled charge date — see our Subscription & Cancellation Policy for how to cancel.
The only exception is a damaged, defective, or incorrect item, which is covered on every order including subscription renewals (see "Damaged, Defective, or Incorrect Items" below).
Multi-Bottle and Bulk Orders
If your first order included more than one bottle (for example, a multi-bottle bundle), you may open and use one bottle to evaluate the product under the guarantee. The remaining bottles must be returned unopened and unused to be eligible for a refund. Any free gift included with your purchase must also be returned. We reserve the right to reduce or deny a refund if additional bottles are returned opened or are missing.
How to Start a Return
Once an order has been placed or shipped, it cannot be cancelled or stopped in transit. You must receive the product before beginning a return.
-
Contact us first through our Contact Us page. Include a brief description of the reason for your request and a photo of the product, including the remaining contents of any opened bottle.
-
Wait for authorization. Do not ship anything back before we authorize it. Items sent back without prior authorization will not be accepted and we are not responsible for unauthorized returns.
-
If your return request is approved, we will send you instructions on how and where to send your package.
-
You are responsible for all return shipping costs in every case, including returns of damaged, defective, or incorrect items. We do not provide prepaid return labels or reimburse return postage.
-
We must receive and inspect the returned product before any refund is issued. No refund will be issued until the item is in our possession and has been inspected. Our inspection may include verifying that the remaining product quantity is consistent with the usage you claimed. Our products have a directed daily dosage; if you claim to have used the product daily as directed for the required period, the remaining contents of the returned product should reasonably reflect that level of use. If the returned product contains significantly more than what would remain after the claimed usage period, we reserve the right to deny the refund on the basis that the usage condition has not been met.
We will do our best to respond to all return requests as quickly as possible, typically within 7–10 business days.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us through our Contact Us page as soon as possible and include all of the following:
- A photo of the shipping packaging as it arrived,
- A photo of the product itself clearly showing the damage or issue, and
- A photo of the product label showing the lot number.
We require photo evidence to evaluate all damage claims. Requests submitted without the required photos will not be processed until the photos are provided. This applies to all orders, including subscription renewals. We will evaluate the issue and, at our discretion, offer a replacement or a refund. If a return is required, you are responsible for the return shipping cost.
Exceptions / Non-Returnable Items
The following are not eligible for return or refund under any circumstances:
- Subscription renewal orders (except for verified damaged, defective, or incorrect items with required photo evidence).
- Any order where the product has not been used daily as directed for at least 60 days (guarantee refunds only).
- Refund requests submitted before you have received the product.
- Orders where you requested cancellation, return, or refund before receiving the product (guarantee forfeited — see Condition 7 above; damage/defect claims are still honored).
- Refund requests submitted more than 90 days after your delivery date.
- Orders where the return was not authorized by us in advance.
- Opened additional bottles from a multi-bottle order (only one may be opened; the rest must be returned unopened).
- Sale items and gift cards.
We do not offer direct exchanges. If you would like a different product, please request a return for your current order and place a new order separately.
Refund Processing and Timing
Once we have received your return and completed our inspection, we will notify you whether your refund is approved. Inspection and approval are at our discretion.
If approved, we will issue a refund of the purchase price of the eligible product(s) to your original payment method within 10 business days of approval.
Please note that after we issue the refund, it can take additional time for your bank or card provider to process and post the funds to your account. If more than 15 business days have passed since we approved your refund and you have not received it, please contact us through our Contact Us page.
Original shipping charges (if any) are non-refundable.
Please Contact Us Before Disputing a Charge
If anything is wrong with your order — whether it's a concern about the product, a question about your subscription, or anything else — please reach out to us first through our Contact Us page before filing a dispute or chargeback with your bank or card issuer. We want to work with you, and most issues are resolved faster and more easily by contacting us directly than through a bank dispute process.
Filing a chargeback without first contacting us may delay resolution and may affect your ability to place future orders. We reserve the right to contest any dispute we determine, in good faith, to be unwarranted, and to provide our payment processors and card networks with all relevant evidence, including transaction records, delivery confirmation, policy agreements, and communications.
Refund Processing Fee
A $7 refund processing fee is deducted from all approved refunds. This fee helps cover the payment processing, handling, and operational costs associated with returns and refunds. The fee is deducted from the final refund amount issued to your original payment method.
When the Fee Is Waived
The refund processing fee is waived when a refund is due to a confirmed error on our end, including:
- The wrong item was shipped
- A duplicate shipment was caused by us
- An order handling or address error was caused by us
- A confirmed item defect or damage verified during our review
- Other verified service errors at our reasonable discretion
In all other cases, including returns based on a change of mind or a satisfaction guarantee request, the refund processing fee applies and is deducted from the approved refund amount.
Changes to This Policy
This policy is subject to change. Any updates will be posted on this page with a revised "Last Updated" date.
Contact Us
Questions about this Refund & Return Policy can be submitted through our Contact Us page.
Elora Goods is a brand operated by Creator Coalition LLC.