Shipping Policy
Last Updated: June 3, 2026
Processing Time
All orders are processed and handed off to third-party shipping carriers within 2-3 business days of being placed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing the next business day.
Once your order has been processed and handed off to the shipping carrier, a shipping confirmation email with your tracking number will be sent to the email address provided at checkout.
Once an order has entered our fulfillment process, it cannot be cancelled, modified, or intercepted, as outlined in our Cancellation Policy.
Shipping and Delivery
All orders ship via third-party shipping carriers. Delivery times vary depending on destination, carrier routing, and other factors outside of our control.
While most domestic (U.S.) orders typically arrive within approximately 2-4 weeks after processing, delivery times are estimates only and are not guaranteed. Some orders may arrive sooner, while others may take longer depending on carrier processing, transit conditions, customs clearance, and destination. Delivery times may vary and may exceed estimated timeframes.
We do not guarantee specific delivery dates or delivery windows. Any estimated delivery times referenced on our site, in emails, or through tracking are provided by third-party shipping carriers and are approximations only. We are not responsible for carrier delays, customs holds, weather-related delays, or other factors outside of our control that may affect delivery times.
Tracking
A tracking number is provided with every order via your shipping confirmation email. You can track your order through the Shop app or through the tracking page on our site at eloragoods.com/apps/17TRACK.
Please note that tracking information may take several days to show initial movement after your shipping confirmation is sent. This is normal and does not mean your order has not shipped. Tracking updates are generated by the carrier as your package passes through scan points, and there may be gaps of several days between updates. Your package may be further along in transit than what the tracking currently reflects.
If your tracking appears inactive for an extended period, please contact us at eloragoods.com/pages/contact and we will check on the status of your order for you.
P.O. Box and Restricted Addresses
Not all third-party shipping carriers are able to deliver to P.O. Boxes, military addresses (APO/FPO), or certain rural or restricted delivery locations. If the shipping carrier is unable to deliver to the address provided, we will contact you via email to request an alternative delivery address.
If we reach out regarding your delivery address, please respond within 10 business days so we can ensure your order reaches you. If we do not receive a response with an updated address within this timeframe, we may not be able to complete delivery to the original address provided. Your order will remain in the fulfillment process with our shipping carrier while we attempt to confirm a deliverable address.
We are not responsible for delivery delays or non-delivery resulting from an address that the shipping carrier is unable to reach, including P.O. Boxes and restricted locations. By providing a P.O. Box or non-standard address at checkout, you acknowledge that additional time may be required to arrange delivery, and that we may need to coordinate an alternative address with you.
As outlined in our Cancellation Policy, orders cannot be cancelled by the customer once they have entered our fulfillment process. If a delivery solution cannot be reached after reasonable attempts to coordinate an alternative address, we may, at our sole discretion, cancel and refund the order. Any such refund will be processed in accordance with our Refund and Return Policy, including any applicable processing fees. Any such decision is made on a case-by-case basis and is not guaranteed.
Delivery Issues
If your order has not arrived and the tracking shows it has been delivered, please check with household members, neighbors, and your local carrier or postal facility, as packages are sometimes left in a secure location or held at a local facility.
If you believe your order is lost in transit or has not arrived within a reasonable time after the tracking shows delivery, please contact us at eloragoods.com/pages/contact. We ask that you contact us directly before initiating a dispute with your payment provider, as once a dispute is filed it limits our ability to assist you and resolve the issue.
International and Carrier Routing
Third-party shipping carriers may route packages through multiple processing centers and facilities during transit. The routing and carrier handling of your package is determined by the shipping carrier and is outside of our control. Tracking may reflect movement through various locations as your package progresses through the carrier network toward your delivery address.
Contact Us
For any questions about your order, shipping, or delivery, please reach out to us at eloragoods.com/pages/contact. We aim to respond as quickly as possible and are happy to check on the status of your order.